Where can I use HomeComm Mail?
Users can use the HomeComm Mail from anywhere in the world with a browser and Internet access. HomeComm Mail will work with almost any browser, including Netscape and Internet Explorer versions 2.0 and higher. However, HomeComm works best with Internet Explorer 5.0.

Help with signing-in and registration?
Users can have access to Mail, Notice, My HomeComm, Web Pages, Chat, Forum, Calendar, Postcard and Web Pal by using the same password. The Password can be obtained by subscribing to the HomeComm services. Please click here to subscribe to the HomeComm services.

What if I forget my password?
Click on the ‘Change Password’ button.

What if I want to change my User Profile?
Click on the ‘Change User Profile’ button.

What if I want to change my Secret Question?
Click on the ‘Change Secret Question’ button.

How can I check to see if I have received new mail?
The User can check if there is any new mail by clicking on the ‘Retrieve Mail’ button. The User can click on the ‘Next Page’ or ‘Previous Page’ button to go to the next page and the previous pages.

How can I sort my mail?
The User can sort their mail according to several categories. To sort mail according to the sender, click on the ‘From Arrow’ button. To sort mail according to subject, click on the ‘Subject Arrow’ button. To sort mail according to the date the mail is received, click on the ‘Received Arrow’ button. To sort mail according to the sender, click on the ‘From Arrow’ button. To select all mail in the Inbox, click on the ‘Select All’ button. All mail in the Inbox will be checked. To uncheck the mail, the User must click on the ‘Clear All’ button.

How can I delete a message?
The User must check the mail that they want to delete. Then, the User must click on the ‘Delete’ button.

How can I read a message?
To read a message, click on the address of the sender to retrieve the mail. To read an attachment, click on the filename to read or download the file.

How do I send a message?
Once you've logged into your HomeComm Mail account, you can send email to any valid email address. Click the "Compose" link on the left-hand navigation bar to begin composing a message.

In the To: field, specify the recipient's email address. To send your message to more than one person, add additional email addresses in the To: field separated by commas (e.g., ali@HomeComm.com, aminah@HomeComm.com, etc.). Note that you must always specify at least one recipient in the To: field. If you do not, an error message will appear when you attempt to send the message.

In the Subject field, enter the subject of your message.

In the Cc: field, enter the email addresses of those to whom you would like to send a "carbon copy" of your message. All other recipients of that message will be able to see that the person you designated as a Cc: has received a copy of the message.

In the Bcc: field, enter the email addresses of those to whom you would like to send a "blind carbon copy" of your message. This is nearly identical to the Cc" feature, except that Bcc: recipients are invisible to the To: and Cc: recipients of the message as well as to each other. (For example, if you send a message To: ali@HomeComm.com with a Bcc: to aminah@HomeComm.com, then Ali will see himself as the message's only recipient, while Aminah will see that you have also sent the message To: Ali.)

Use the large text box to enter the contents of your message.

Check the spelling of your message by clicking the "Spell Check" button. Any words that may be misspelled will then be outlined on your screen. Click the "?" button to the right of an outlined word to access the dictionary. Whey you have finished checking your spelling, click the "Done" button to return to the Compose Mail window.

To attach a file to your message, click the "Browse" button and select a file. (Internet Explorer users must first click the "Make Attachment" button to view the Attachment window.) When you've selected a file, click the "Attach" link to attach it to your message.

Once you have completed the above steps, click the "Send" button to send the message.

How can I compose a message?
Click on the ‘Compose’ button. Enter the addresses in To, Cc & Bcc. Type in the text message and then click on ‘Send’.

How can I reply a message?
To reply to a message that you have received in your Homecomm Mail account, you must first open the message on your screen. When the message is open:

1. Click the "Reply" button at the top of the message window to reply only to the sender of the message. If you would like to send your reply to all of the other recipients of the message in addition to the sender, click the "Reply All" button.

2. A Compose Mail window will appear. If you clicked the "Reply" button, the sender's email address will appear in the "To:" field. If you clicked the "Reply All" button, then in addition to the sender's address, the addresses of all of the other recipients will appear in the "To:" and/ or "Cc:" fields, according to the way they were listed in the original message. You can also add new email addresses if you wish.

3. Type your reply. If you have quoted the sender's message, you can type in the area above the sender's message as well within the sender's message itself.

4. Click the "Send" button to send your reply.

Please note: If you are in the middle of composing a message, it's important that you either send the message or click the "Save Draft" button before clicking any of the links on the left-hand navigation bar or viewing another site. If you don't do this, your browser's "Back" button may not work to retrieve the text that you have typed. This will save your text reply.

How can I forward a message?
When forwarding a message, you have the option to forward either as an "attachment" or as "inline text." If you forward as an attachment, your recipient will need to save or open the attachment in order to view the message. If you forward as inline text, the text of the message will appear quoted within the body of the message that you send, set off by ">" characters on the left margin.

To forward a message which itself includes an attachment, choose the "attachment" option rather than "inline text." Forwarding as an attachment will preserve the whole of the original message, including all of its attachments.

To forward a message, begin by opening the message on your screen. When you have the message open:

Choose whether you would like to forward the message as an attachment or as inline text. ("Attachment" is the default setting and appears next to the "Forward" button near the top of the Read Message window. Click the down arrow to the right of "attachment" to choose "inline text."*)

Click the "Forward" button. This will open a Compose Mail window. If you have chosen to forward as an attachment, the Compose Mail window will be blank. If you have chosen "inline text," the Compose Mail window will contain the text of the forwarded message.

In the To:, "Cc: and Bcc: fields, enter the email addresses of your intended recipients.

In the message window, type any additional text you would like to include.

Click the "Send" button.

How can I add an attachment?
To attach a file to your message, click the "Browse" button and select a file. When you've selected a file, click the "Attach to Message" link to attach it to your message. Then click “Done”.

How can I add my signature to my message?
Check on the “Signature” box and then send the message.

How do I save a message to my Sent folder?
By default, HomeComm Mail does not automatically save a copy of messages you send into your Sent folder. To enable this option for a single message, check the "Save copy of outgoing message to “Sent folder" checkbox in the Compose Mail window before clicking the "Send" button.

To enable this option for all messages that you send:

1. Click the "Options" link on the left-hand navigation bar.

2. Click the "Preferences" link on the right.

3. Place a check in the box next to "Save Sent Messages into the Sent folder."

4. Click the "Save Settings" button near the bottom of the window to put your new settings into effect. HomeComm Mail will then save a copy of each outgoing message into your Sent folder.

In order for a message to be transferred to the Sent folder, the message must actually be sent. If you compose a message and then save it as a draft without sending it, it will be transferred to the Draft folder rather than to the Sent folder.

Messages in your Sent folder display the names of those to whom the messages were sent, rather than the name of the sender (which in this case was you). For this reason, messages cannot be moved into the Sent folder from other folders. Also, once a message has been moved out of the Sent folder, it cannot be moved back in. If a message in your Sent folder is marked as unread, it is because you yourself have not yet opened it. This does not reflect at all upon whether or not the recipient has received or read the message.

How do I create a new folder?
HomeComm Mail allows you to create as many personal folders as you like. To create a new folder, log into your account and follow these simple steps:

Click the Folders link on the left-hand navigation bar.

On the Folders screen, type a name in the space next to "Folder name:" on the right. (Note: The '+' (plus) and '@' (at) symbols are reserved for internal use, so please do not use them in your folder names.)

Click the "Create folder" button.

When your new folder is created, you will see it added to the list of current folders on the left side.

You can also edit or delete the folder information by clicking on the “Edit” button. In the Edit Folder page, edit the folder information, then click on the OK button. To delete information, click on the “Delete” button.

How can I use the Address Book?
If you receive a message via HomeComm Mail, you can add the sender's address directly to your address book. First, open the message. Next, click the "Add to Addresses Book" link on the far right. The address will be automatically entered into your HomeComm Address Book.

To add in another address in the HomeComm Address Book, click on ‘Create New’. This will lead the user to the ‘Create New Nickname’ page. Fill in all the information required. When the user is satisfied, click on the ‘OK’ button. If not, click on the ‘Cancel’ button.

Can I send the same mail message to more than one person?
Yes, you may send the same mail message to more than one person at one time. To send your message to more than one person, add additional email addresses in the To:, Cc:, and/ or Bcc: fields separated by commas (e.g., ali@homecomm.com, aminah@homecomm.com, etc.).

What do 'Cc:' and 'Bcc:' mean?
"Cc:" stands for "carbon copy." Anyone listed in the Cc: field of a message will receive a copy of that message when you send it. All other recipients of that message will be able to see that the person you designated as a Cc: recipient has received a copy of the message.

"Bcc:" stands for "blind carbon copy." This is similar to the Cc: feature, except that Bcc: recipients are invisible to all of the other recipients of the message (including other Bcc: recipients). For example, if you send a message To: ali@homecomm.com and Bcc: aminah@homecomm.com, then Ali will see himself as the message's only recipient, while Aminah will see that you have also sent the message to Ali.

To send a message, you must always specify at least one recipient in the To: field. If you do not, an error message will appear when you attempt to send the message.

How can I sort my mail?
To sort by subject, click on “Subject” arrow button.
To sort by sender, click on “From” arrow button.
To sort by date received, click on “Received” arrow button.
To sort by subject, click on “Subject” arrow button.

How does External Mail's 'Check Other Mail' option work?
The POP3 protocol, which we use to retrieve messages from your External Mail accounts. The User will need to fill in the POP information of their external mail in the POP Mail Option. TO retrieve the external mail, click on ‘Check Other Mail’.

How can I choose the layout and customize my mail?
To put the latest message at the top on the user’s In Box, click on ‘Latest Message Always on Top’. To set the amount of messages per page, click on ‘Message Per Page’ and then fill in the required information.

Log out Click ‘Logout’
to logout and exit from the HomeComm Mail services. This helps to protect the privacy of your account.